Frequently Asked Questions
Everything you need to know about your Patiyala Shop experience.
What is the standard delivery time for an order?
Most orders are processed within 24-48 hours. Domestic shipping typically takes 3-7 business days, while international shipping may take 10-15 business days depending on your location.
Are the fabrics pre-shrunk and color-fast?
Yes, we use high-quality cotton and silk blends that are treated to ensure minimal shrinkage and long-lasting color vibrancy. We recommend following the wash care instructions on the label.
What is your return and exchange policy?
We offer a 7-day hassle-free return policy. If you are not satisfied with the fit or quality, you can initiate a return or exchange through our portal, provided the tags are intact and the garment is unworn.
How do I find the right size for my Patiyala suit?
Each product page features a detailed size chart. Since Patiyala bottoms are designed to be voluminous, we recommend choosing a size based primarily on your bust and waist measurements for the Kurti.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes within India. For international orders, we accept all major credit cards, debit cards, and PayPal.
Can I customize the stitching of my suit?
Currently, we sell semi-stitched and ready-to-wear sets. We do not offer custom bespoke tailoring at this moment, but our semi-stitched sets allow for easy adjustments by your local tailor.